Trust and Trustworthiness

Author(s)
Ozer, Ali Ozalp; Zheng, Yanchong
Thumbnail
DownloadSSRN-id3046303.pdf (630.5Kb)
OPEN_ACCESS_POLICY
Terms of use
Creative Commons Attribution-Noncommercial-Share Alike http://creativecommons.org/licenses/by-nc-sa/4.0/
Metadata
Show full item record
Abstract
In this chapter, we discuss when, how, and why trust and trustworthiness arise to support cooperation within and across organizations. To do so, we first define trust and trustworthiness, discuss how they can be quantified, and determine key components of trusting and trustworthy behavior. In addition, we identify building blocks of trust and trustworthiness and offer tangible insights about how to establish trusting and cooperative business/interorganizational relationships, based on both academic research and case studies from across industries.
Date issued
2019-10
URI
http://hdl.handle.net/1721.1/120755
Department
Sloan School of Management
Journal
Handbook of Behavioral Operations
Publisher
John Wiley & Sons, Inc.
Citation
Özer, Özalp, and Yanchong Zheng. “Trust and Trustworthiness.” The Handbook of Behavioral Operations (October 19, 2018): 489–523.
Version: Author's final manuscript
Collections