dc.contributor.author | de Véricourt, Francis | |
dc.contributor.author | Perakis, Georgia | |
dc.date.accessioned | 2021-03-03T21:12:19Z | |
dc.date.available | 2021-03-03T21:12:19Z | |
dc.date.issued | 2020-11 | |
dc.date.submitted | 2020-09 | |
dc.identifier.issn | 2164-3970 | |
dc.identifier.uri | https://hdl.handle.net/1721.1/130071 | |
dc.description.abstract | In this short paper, we discuss the impact of data analytics in services and delineate future research directions for the field. After illustrating how data analytics are transforming different service sectors, we consider the provision of data analysis as a service in its own right. We discuss how the very nature of data and certain features of the machine learning method give rise to new issues and pitfalls for the management of these services, which delineates as many future research directions. We also discuss the coproduction of services by humans and machines and call for more research on responsible data analytics services to tackle some of the most pressing ethical issues in our societies. | en_US |
dc.language.iso | en | |
dc.publisher | Institute for Operations Research and the Management Sciences (INFORMS) | en_US |
dc.relation.isversionof | http://dx.doi.org/10.1287/serv.2020.0262 | en_US |
dc.rights | Creative Commons Attribution-Noncommercial-Share Alike | en_US |
dc.rights.uri | http://creativecommons.org/licenses/by-nc-sa/4.0/ | en_US |
dc.source | Prof. Perakis | en_US |
dc.title | The Management of Data Analytics Services: New Challenges and Future Directions | en_US |
dc.title.alternative | Frontiers in service science: The management of data analytics services: New challenges and future directions | en_US |
dc.type | Article | en_US |
dc.identifier.citation | de Véricourt, Francis and Georgia Perakis. "Frontiers in service science: The management of data analytics services: New challenges and future directions." Service Science 12, 4 (November 2020): 121-129. © 2020 INFORMS | en_US |
dc.contributor.department | Sloan School of Management | en_US |
dc.relation.journal | Service Science | en_US |
dc.eprint.version | Author's final manuscript | en_US |
dc.type.uri | http://purl.org/eprint/type/JournalArticle | en_US |
eprint.status | http://purl.org/eprint/status/PeerReviewed | en_US |
dc.date.updated | 2021-03-02T14:37:57Z | |
dspace.orderedauthors | de Véricourt, F; Perakis, G | en_US |
dspace.date.submission | 2021-03-02T14:38:59Z | |
mit.journal.volume | 12 | en_US |
mit.journal.issue | 4 | en_US |
mit.license | OPEN_ACCESS_POLICY | |
mit.metadata.status | Complete | |