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dc.contributor.authorde Véricourt, Francis
dc.contributor.authorPerakis, Georgia
dc.date.accessioned2021-03-03T21:12:19Z
dc.date.available2021-03-03T21:12:19Z
dc.date.issued2020-11
dc.date.submitted2020-09
dc.identifier.issn2164-3970
dc.identifier.urihttps://hdl.handle.net/1721.1/130071
dc.description.abstractIn this short paper, we discuss the impact of data analytics in services and delineate future research directions for the field. After illustrating how data analytics are transforming different service sectors, we consider the provision of data analysis as a service in its own right. We discuss how the very nature of data and certain features of the machine learning method give rise to new issues and pitfalls for the management of these services, which delineates as many future research directions. We also discuss the coproduction of services by humans and machines and call for more research on responsible data analytics services to tackle some of the most pressing ethical issues in our societies.en_US
dc.language.isoen
dc.publisherInstitute for Operations Research and the Management Sciences (INFORMS)en_US
dc.relation.isversionofhttp://dx.doi.org/10.1287/serv.2020.0262en_US
dc.rightsCreative Commons Attribution-Noncommercial-Share Alikeen_US
dc.rights.urihttp://creativecommons.org/licenses/by-nc-sa/4.0/en_US
dc.sourceProf. Perakisen_US
dc.titleThe Management of Data Analytics Services: New Challenges and Future Directionsen_US
dc.title.alternativeFrontiers in service science: The management of data analytics services: New challenges and future directionsen_US
dc.typeArticleen_US
dc.identifier.citationde Véricourt, Francis and Georgia Perakis. "Frontiers in service science: The management of data analytics services: New challenges and future directions." Service Science 12, 4 (November 2020): 121-129. © 2020 INFORMSen_US
dc.contributor.departmentSloan School of Managementen_US
dc.relation.journalService Scienceen_US
dc.eprint.versionAuthor's final manuscripten_US
dc.type.urihttp://purl.org/eprint/type/JournalArticleen_US
eprint.statushttp://purl.org/eprint/status/PeerRevieweden_US
dc.date.updated2021-03-02T14:37:57Z
dspace.orderedauthorsde Véricourt, F; Perakis, Gen_US
dspace.date.submission2021-03-02T14:38:59Z
mit.journal.volume12en_US
mit.journal.issue4en_US
mit.licenseOPEN_ACCESS_POLICY


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