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01. The Organizational Ombud's Role: Functions, Standards of Practice, and Effectiveness and Value: Recent submissions
Now showing items 22-24 of 70
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Consider Generic Options When Complainants and Bystanders Are Fearful
(Journal of the International Ombudsman Association, 2023-07-14)Organizational ombuds usually offer a choice of different options to constituents who call the office with a concern. In serious cases, ombuds might offer formal options such as filing a formal grievance. In addition, the ... -
“'Drafting a Letter' for People Dealing with Harassment or Bullying"
(Journal of the International Ombudsman Association, 2023)As an early ombuds, the author discovered that drafting a structured letter about being mistreated often helped constituents—with respect to both process and outcomes. This article describes the origins of “drafting a ... -
Is the Other Person Competing? Collaborating? Possibly Intending Harm? Ideas to Consider in a Negotiation
(MIT Sloan School of Management, 2022-09)
