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01. The Organizational Ombud's Role: Functions, Standards of Practice, and Effectiveness and Value: Recent submissions
Now showing items 40-42 of 70
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The Several Purposes of the OO Crystal Ball
(Journal of the International Ombudsman Association, 2010-10)The Crystal Ball began, in 1984, as a device to help Organizational Ombudsmen (OOs) to anticipate problems that are new to their organizations. This came about by collecting wisdom from many OOs about “new things.” Each ... -
Dealing with—or Reporting—‘Unacceptable’ Behavior
(Journal of the International Ombudsman Association, 2009)People in organizations often see behavior that they think is unacceptable, unsafe, illegal—even criminal. Why do people who observe such behavior hesitate to act on their own, or to come forward promptly—even when affected ... -
Systems for Dealing with Conflict and Learning from Conflict—Options for Complaint-Handling: An Illustrative Case
(Harvard Negotiation Law Review, 2009)
