Systems for Dealing with Conflict and Learning from Conflict—Options for Complaint-Handling: An Illustrative Case

Author(s)
Bloch, Brian; Miller, David; Rowe, Mary
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Date issued
2009
URI
https://hdl.handle.net/1721.1/156662
Publisher
Harvard Negotiation Law Review
Citation
Brian Bloch, David Miller, and Mary Rowe,“Systems for Dealing with Conflict and Learning from Conflict—Options for Complaint-Handling: An Illustrative Case,” Harvard Negotiation Law Review 14 (2009): 239-247.
Keywords
ombuds office, complaint-handling, complainant, ombudsman, conflict management system
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