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This page includes articles and materials from 1989 to 2019, listed in reverse chronological order. Negotiation theory applies to all human interactions where there are two or more points of view. The theory provides basic tools for the organizational ombuds profession: identifying everyone whose interests are at stake in a negotiation, identifying their interests, identifying the sources of power—and constraints—for all whose interests are at stake, and identifying and understanding the strategies and tactics of the negotiators.