Options and Choice for Conflict Resolution in the Workplace

Rowe, Mary P.

Author(s)

Rowe, Mary P.

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Description

This chapter focuses on the need for providing choices for complainants.

Date issued

1993

URI

https://hdl.handle.net/1721.1/155962

Publisher

SAGE Publications

Citation

Mary P. Rowe, “Options and Choice for Conflict Resolution in the Workplace,” in Negotiation Strategies for Mutual Gain: The Basic Seminar of the Program on Negotiation at Harvard Law School, ed. Lavinia Hall (Thousand Oaks, CA: Sage Publications, 1993), 105-119.

Keywords

complaint handling, workplace conflict resolution, workplace disputes, dispute resolution

Collections

II. Ombuds Articles that Include De-Identified, Disguised Case Material
II. The Effectiveness and Value of Organizational Ombuds
Integrated Conflict Management Systems (ICMS) and the Organizational Ombuds’ Role Therein