Dealing with Harassment: A Systems Approach.

Abstract

People who are concerned about harassment often feel they "know what is best" for a person who has been harassed. But those who have actually been harassed often have very strong -- and different -- points of view about what they are willing to do. Thus, procedures for dealing with harassment must first take into account the wide range of interests of various complainants, or complainants will not take action. This chapter explores the pros and cons of many possible elements of a complaint system and concludes by recommending an integrated dispute resolution systems approach, which provides options for complainants, respondents, bystanders, and supervisors.