II. Ombuds Articles that Include De-Identified, Disguised Case Material: Recent submissions
Now showing items 4-6 of 20
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“'Drafting a Letter' for People Dealing with Harassment or Bullying"
(Journal of the International Ombudsman Association, 2023)As an early ombuds, the author discovered that drafting a structured letter about being mistreated often helped constituents—with respect to both process and outcomes. This article describes the origins of “drafting a ... -
Changing Behavior, Letting It Be—Or Maybe Making It Worse: Ideas to Consider
(MIT Sloan School of Management, 2022-04) -
Dealing with—or Reporting—‘Unacceptable’ Behavior
(Journal of the International Ombudsman Association, 2009)People in organizations often see behavior that they think is unacceptable, unsafe, illegal—even criminal. Why do people who observe such behavior hesitate to act on their own, or to come forward promptly—even when affected ...
