Course sessions.
| Objective | Evaluate the performance of operating units, understand why they perform as they do, and design new or improved operating procedures and systems. |
| Date | February 25, 2011 |
| Lecturer | Martin Were
Assistant Professor of Medicine and Knowledge Informatics & Translation, Indiana University |
Lecture
Readings
- Laskowski, Marek, Robert D. McLeod, and Marcia R. Friesen, et al. "Models of Emergency Departments for Reducing Patient Waiting Times." PLoS ONE 4, no. 7 (2009): e6127.
- Litvak, E., P. I. Buerhaus, and F. Davidoff, et al. "Managing Unnecessary Variability in Patient Demand to Reduce Nursing Stress and Improve Patient Safety." Joint Commission Journal on Quality and Patient Safety 31, no. 6 (2005): 330-338.
- Schroeder, Roger G., and Michael J. Pesch. "Focusing the Factory: Eight Lessons." Business Horizons 37, no. 5 (1994): 76-81.
Discussion Questions
- What are queuing models? How can they help improve patient flow?
- What are the types of variability in clinics and hospitals? How can variability be measured? How can it be reduced?
- What is the idea behind a focused factory approach?
