This is an archived course. A more recent version may be available at ocw.mit.edu.

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Process Improvement Theory and Application

Objective Understand the methods used for improving process quality.
Date March 4, 2011
Lecturer

Brandon Bennett
Institute for Healthcare Improvement

Lecture

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Readings

  1. Berwick, Donald M. "Continuous Improvement As an Ideal in Health Care." New England Journal of Medicine 320, no. 1 (1989): 53-56.
  2. ———. "A Primer on Leading the Improvement of Systems." British Medical Journal 312 (1996): 619-622.
  3. Speroff, Theodore, and Gerald T. O'Connor. "Study Designs for PDSA Quality Improvement Records." Quality Management in Health Care 13, no.1 (2004): 17-32. (This resource may not render correctly in a screen reader.PDF)

Discussion Questions

  1. What are the most significant barriers to improvement in health-care organizations?
  2. What is the PDSA cycle?
  3. What are the key ingredients for success in making rapid cycle change?